We’re Europe’s premier secondary ticket marketplace for live events. Prices are set by sellers whilst we oversee the process to provide a stress-free experience. Events listed may be above or below face value.

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How can we help?

Ordering tickets
Receiving tickets
Event questions
Event cancellation

At Zenseats we understand that you want your experience to run as smoothly as possible and that there are questions that you may have when purchasing on the secondary ticket market.

We want to put your mind at ease and make every step of the process as stress-free as possible so you can find the answers to our most frequently asked questions here. If you have a question that you can’t find the answer to, then please don’t hesitate to reach out to us via our contact form and we will get back to you with an answer as soon as possible.

Got a question?

If you have a specific concern, check out our answers to customers’ most common questions in the Knowledge Base.

Browse Help & FAQs

Need urgent help?

If you have an urgent issue for an event within the next 24 hours, please check the "Issues with accessing your event on the day" link in the ticket delivery email, or your My Events section.

Your ticket to peace of mind